Reference

Terms and Conditions That Govern Your Account

These terms set out the rules for opening and using your 9animr account. Access depends on your local law and eligible region — read through before you make a deposit via bKash, Nagad, or Rocket.

Account eligibility rulesbKash, Nagad, Rocket payment termsWithdrawal and verification conditionsAccount closure rightsJurisdiction-dependent access
9animr Terms and Conditions That Govern Your Account
YOUR ACCOUNT RIGHTS

Data Handling, Security and Account Access

Your account details and transaction history are stored securely. Here is how we handle the key areas that affect you directly as an account holder.

Account Security

Your account is protected by OTP verification tied to your registered mobile number. We do not share login credentials with third parties, and we will never ask for your wallet PIN.

Data Retention

We keep transaction records — including bKash, Nagad, and Rocket payment history — for as long as required by applicable rules and to resolve any disputes you raise.

Access Requests

You can request a copy of the data we hold on your account. Raise the request through live chat or email with your account mobile number and we will process it within the period our policy allows.

Account Closure

You can request account closure at any time. Pending withdrawals must clear first. Once closed, your data is handled according to our retention schedule, not deleted immediately.

CONTACT PATHS

How to Reach Us About These Terms

If anything in these terms is unclear, or if a payment has not cleared and you need to raise it formally, these are the channels to use. Account queries tied to bKash, Nagad, or Rocket transactions move faster when you include the wallet transaction reference in your message.

Live Chat Start a chat from the account dashboard. For payment disputes, paste your wallet transaction ID directly into the chat so our team can pull the record without back-and-forth.
Email Support For formal written queries about account terms, eligibility, or closure requests, email works well. Include your registered mobile number and the nature of your query in the subject line.
Account Help Centre The help centre covers common terms questions — deposit rules, withdrawal conditions, and account verification steps — without needing to open a support ticket.

Common Questions About These Terms

These are the questions we hear most often from account holders in Bangladesh about how the terms apply in practice.

Access and eligibility depend on local law where you are. We cannot confirm that every feature or payment option is available in your specific location — check what applies to you.

Contact support with your bKash transaction reference. We will match it against our incoming records and confirm whether it cleared on our end or is still in the bKash network queue.

We note material changes on this page with an effective date. Continuing to use your account after that date means you accept the update. We will not change terms retroactively.

Raise a closure request through live chat or email. Any Nagad or Rocket withdrawal that is still pending must settle first. We process closure requests in the order received.

We hold registration details, login history, and transaction records. Send a data request via email with your registered mobile number and we will respond within our stated processing window.

No. Agreeing to the terms does not override local law. You are responsible for confirming that opening and using an account is permitted under the rules that apply in your region.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.